treatment of the consumer in Pakistan varies from complete exclusion to only
partial accommodation in the legislative scheme. There is a marked absence
of consumer concerns in the juridical debate in the country. Not only that
the consumer related laws are largely absent, where they exist, people are
generally unaware of them, particularly the possible legal remedies available
to them in case of harm or damage. Furthermore, no effective implementation
and enforcement mechanisms of these laws are available.
The consumers are being exploited for they are largely unaware of their rights as well as ignorant about the possible legal remedies available. Keeping with its objective of equipping the consumer movement in Pakistan with pertinent legislation and statutes for consumer protection, and making the citizens aware of the existing laws, which directly or indirectly deal with consumers, CRCP has planned a series of compilations of these laws, along with a brief commentary on them.
Consumer Laws in Pakistan (Volume I) is the first publication of this series. Various consumer-related laws are compiled and reviewed in it. It covers Consumer Protection Legislation (including Islamabad Consumer Protection Act, 1995 and NWFP Consumer Protection Act, 1997), State/Administrative Regulation (including Wafaqi Mohtasib [Ombudsman] order, 1983), Regulatory Frameworks (including National Electric Power Regulatory Authority, Pakistan Telecommunication Authority and Natural Gas Regulatory Authority), Law on Standards and Quality (including Pakistan Standards and Quality Control Authority Act, 1996), Drug Laws (including Drugs Act, 1940, Drugs Act, 1976 and Pakistan Penal Code, 1860) and Food Laws (including West Pakistan Pure Food Ordinance, 1960, Cantonments Pure Food Act, 1966, Pakistan Hotels and Restaurants Act, 1976 and Pakistan Penal Code, 1860). The book treats the consumer-related legislation under separate categories. Extracts of the text of each Act are given followed by comments.
CRCP strongly feels that organized consumers and lawyers can play a very effective role in the furtherance of the cause of consumer protection in Pakistan. This book is an attempt to provide a ready reference on laws directly or indirectly dealing with consumer protection to the consumers and practicing lawyers. The response of the students of law, legal practitioners and the consumers in general to the first volume have been positive and encouraging. Download pdf fomat | MS format
Aqeel Ansari and Abrar Hafeez
2000, 84 pp., Rs.100
The second volume of the consumer-related laws provides extracts and commentary on the Pakistan Environment Protection Act, 1997, The Contract Act, 1872, The Sale of Goods Act, 1930, The Specific Relief Act, 1877, The Fatal Accidents Act, 1855 (Act no. XIII of 1855) and The [Punjab], [Sindh], [N.W.F.P.] [Baluchistan] Motor Vehicles Ordinance, 1965.
The primary objective of this volume is to create awareness and prompt consumers to take legal action, where necessary. The fundamental idea is to acquaint the consumers with relevant laws, which are applicable to various goods and services. It is aimed at helping the consumers find out references to the relevant provisions of law with contents in simple words, which might help them seek remedy before a court of law.
CRCP believes that the legally enforceable rights of citizens as consumers need to be asserted, and the discourse on consumer protection will gain impetus from the series of CRCP publications on consumer laws in Pakistan. Download pdf format